Our Stories

When you think of insurance, you probably think about natural disasters. Or accidents. Or a large stack of documents with small type. At Chubb, we think about things differently. For us, insurance is about one thing: craftsmanship. It’s who we are. It’s what we do. It’s how we serve our clients.

Craftsmanship is about creating something from scratch. It’s about molding and shaping our coverage into exactly what our clients need. It’s about having the skills and expertise to figure out the best way to do the job and then get it done. At Chubb, we don’t plane hardwood into high- end table-tops or machine steel hinges and brackets. But we are craftsmen nonetheless. We combine a passion for service with decades of experience and exceptional financial resources to deliver our best possible insurance products for people and for businesses—big and small.

Craftsmanship means putting your clients first. So their stories are our stories. These are real people who have had real experiences with Chubb. Below you will find a few of them, telling their own stories from their own perspectives.

40 million people in Mexico are not connected to the Internet. Yet.

ALTÁN Redes is working to make that happen. In collaboration with multiple financial partners and the Mexican government, they are building a shared wireless network across the country. This will bring the Internet to people in Mexico who have never been connected before. It will provide endless opportunities for continuing education, economic advancement, and a stronger civil society.

Chubb issued a surety bond that helped give all parties involved confidence to sign the deal and move forward with the project. Additionally, Chubb wrote policies to cover construction risk, environmental exposure, and potential damage to the network. From global multinationals to start-ups and local businesses, Chubb offers a complete range of insurance products and industry expertise to service almost any business need.

Flying cars. Crash landing.

Early one morning in 2014, the National Corvette Museum needed help. Overnight, a giant sinkhole swallowed an entire floor of the museum, taking with it eight priceless Corvettes. By the time first responders and museum staff arrived, the cars lay smashed against dirt and rock at the bottom of a giant hole.

Chubb responded immediately. After engineers assessed the safety implications, Chubb made the call to allow the museum to reopen right away. By quickly granting access to the press, the museum garnered publicity around the world. The amount of interest and number of visitors immediately spiked. The museum’s management team contemplated how to sustain the increased attention. Chubb’s flexibility allowed the museum to consider their options and rebuild the museum with the sinkhole as part of their exhibit. It paid off. The National Corvette Museum continues to be more popular than before the now-famous sinkhole incident.

Cultural institutions such as museums, libraries, and aquariums face special challenges and may lack professional support. Chubb’s risk management services and tailored insurance products can help protect institutions from myriad risks, both known and unknown.

Outside chance of inside rain.

When David Parker returned home from a trip at one in the morning with his three kids, the last thing he expected to see was water pouring from the ceiling. But after a pipe burst in his attic, that’s exactly what happened. His first phone call was to Chubb.

Taking immediate action, Chubb got the Parkers a place to stay the next day. They understood that getting them a rental house in the same school district was very important to them. So when Lainie and David Parker passed up houses located in adjacent districts, Chubb was supportive. And when a house did come onto the market in their own school district, Chubb immediately secured it for them.

Water damage is one of the most common causes of a claim to a home. But more than that, it can destroy precious keepsakes and family heirlooms that can’t be replaced. Chubb has extensive experience with water damage and has teams of specialists standing by, ready to take action.

Harvesting success for three generations.

Trinchero Family Estates started making wine nearly 70 years ago. Three generations later, it’s still family owned and operated. The difference is scale. Today, Trinchero wineries produce nearly 20 million cases a year. It was never easy; now it’s not only much more complex, but there is a lot more at stake.

Chubb has worked with Trinchero for the past 30 years. A business relationship like that is rare in any industry. And for a family business with a long-term, generational outlook, a partner like Chubb becomes almost part of the family. As Trinchero has grown, Chubb has been there at each step along the way to provide guidance, advise on best practices, and help reduce risk. Tony Torres, Director of Trinchero, jokes that the company has been an overnight success—it’s just that it took decades to get there. Chubb has been an integral part of their recent history.

From multi-national businesses to local producers, wineries face a unique set of challenges and risks that require specialized professional services. Chubb has a long history of providing risk management and insurance solutions to wineries and a deep expertise in the field.