Here you can find answers to your questions regarding online bill pay, electronic funds transfers and important contact information. If you don’t see the answer to your question here, you can always call us at 1-800-444-6161 from 7 a.m. – 7 p.m. (CT), Monday – Friday.

How do I sign up for Online Bill Pay?

You can register online to get convenient and personalized services such as online bill payment and policy access.  

Please have ready:

  • A copy of your policy

or

  • A copy of your billing statement

You will be asked to create a user ID and password, then enter your email address and answer three security questions.

Can I make a payment online?

Yes. Once you register for Online Bill Pay, one time or recurring online payments for our Personal Lines policyholders can be scheduled through Online Bill Pay.

Can I make a payment over the phone?

Yes, you can make a payment using our automated phone system by calling 1-800-444-6161. Select option 2 and then option 1. Payment can be made using a checking account or by using most major credit cards (American Express, Visa, MasterCard, or Discover).

How do I view my statement online?

Once registered, you can sign in to view your account information and view your billing statement online.

How do I set up Electronic Funds Transfers?

  1. If you haven’t already done so, please Register for access to our online Policyholder Center. To register, you will need a recent billing statement or your current Policy Summary page.
  2. Login to the online Policyholder Center. Use the login fields on the right if you have already registered.
  3. Click Pay Bill for the policy you want to pay automatically.
  4. Select the bill account to pay using the Viewing and View buttons; then click the Pay Online button below.
  5. Follow the instructions in the payment processing site to set up an automatic payment rule.
  6. Choose to pay by electronic funds transfer (EFT) or major credit card. When you pay by EFT, you avoid installment charges.

Who should I contact with questions about or changes to my policy?

The best person to assist you with any changes or questions regarding your policies is your agent. Their contact information can be found on the front of your policy declarations page or by calling us at 1-800-444-6161 and selecting option 5.

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