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On January 14, 2016, ACE Limited acquired The Chubb Corporation. Prior to this acquisition, on April 1, 2015, ACE also acquired the personal insurance business of Fireman’s Fund.

These acquisitions put the combined service and expertise of three of the most renowned property and casualty insurers to work for you in helping protect your lifestyle.

If this is your first time visiting our new website, please have your latest bill readily available, so that we can direct you to the appropriate customer service department.

New and Legacy Chubb Policyholders

If you would like to make a change to your policy, please contact your agent or broker.

If you would like to speak to someone directly, please contact the Chubb Customer Care Team by calling our toll-free number 1-866-324-8222 option #2 during normal business hours from 8 a.m. to 8 p.m. (EDT), Monday through Friday. You can also send us an email at any time by clicking here and completing the required fields. 

Related Links for new and legacy Chubb customers

New and Legacy ACE Private Risk Services Policyholders

If you would like to make a change to your policy, please contact your agent or broker.

If you would like to speak to someone directly, please contact the Legacy ACE Customer Care Team by calling our toll-free number 1-800-444-6161 (option #2) during normal business hours from 8 a.m. to 5 p.m. in your respective time zone, Monday through Friday.You can also send us an email at any time by clicking here and completing the required fields. 

Related Links for new and legacy ACE Private Risk Services customers

New and Legacy Recreational Marine Policyholders

If you would like to make a change to your policy or have questions about your coverage, please contact your agent or broker.

If you have a billing related question, please contact the Recreational Marine Customer Care Team by calling our toll-free number 1-877-490-7427 (option #3) during the business hours of 9 a.m. to 5 p.m. (EDT), Monday through Friday. As a reminder, our payment website is available 24/7 at www.acepaymentservices.com.  

Related Links for new and legacy Recreational Marine customers

Legacy Fireman’s Fund Policyholders

Please feel free to contact us if you have a question or need to file a claim.

Billing, policy and general inquiries
Call us at 866-386-3932 from 7 a.m.–7 p.m. CT, Monday through Friday.  

Please note: The best person to assist you with changes or questions regarding your policies is often your agent. Their contact information can be found on the front of your policy declarations page or by calling us at 866-386-3932 and selecting Option 4 to reach Support Central.

Related Links for legacy Fireman's Fund customers