New and Legacy Chubb Policyholders

How do I request a copy of my Policy papers?

Simply log in to the Masterpiece Policyholder Center and select the View Policy Paper link in your Policy Information section where you can view, print or save reference copies of your policy, including your vehicle insurance card, and your valuable articles schedule, from our web site. Or if you prefer, your insurance agent will be happy to process your request.

Which policies are not currently accessible online?

Currently, you cannot add yacht, North Carolina homeowners and auto, expatriate policies and most collector vehicles policies to your Online Desktop. If you're having trouble adding your policy to your Online Desktop, feel free to contact the Chubb Customer Care Team at our toll-free number, 1-866-324-8222 (1-866-eChubb2).

How do I change my Policy Mailing address?

Contact your insurance agent or broker with your policy mailing address change. This change will NOT affect your coverage location.

How do I change my Billing address?

If you would like your bill sent to a different address, contact your insurance agent or broker with the new billing address. This change does NOT affect your coverage location.

How do I enroll in Chubb Hurricane Property Assistance?

Call 1-866-444-0360 for enrollment assistance. You will be required to complete an authorization form and sign it in order to grant Chubb permission to access your property. Please provide accurate contact information so that we may quickly reach you in the event of a catastrophe. You can also access the authorization form any time by clicking here.

How do I enroll in Wildfire Defense Service?

Eligible homeowners policyholders must complete and sign an authorization form in order to enroll in this service. Doing so will grant Chubb representatives permission to access your property and take preventative measures in the event of a threatening wildfire. Look for an authorization form in your policy enhancement notification letter, policy issuance letter, or policy renewal letter. You can also access the authorization form any time by clicking here.

How do I change my password?

In order to help protect your personal information, Chubb requires that you answer three Challenge Questions during Registration. If you would like to change your password, you will need to answer these Challenge Questions. If you have forgotten your challenge information, please contact the Chubb Customer Care Team at our toll-free number, 1-866-324-8222 (1-866-Chubb2) to have your password reset.

How can I request an Auto ID Card?

To request an Auto ID Card, contact your agent or log-in to our Customer Portal here. If you are purchasing a new vehicle on a Saturday and your agent's office is closed, we can help. Masterpiece and Platinum Portfolio policyholders can call 800.777.2131 from 10:00 a.m. to 6:00 p.m. (ET) for ser

New and Legacy ACE Private Risk Services Policyholders

How do I request a copy of my Policy papers?

Simply log in to the legacy ACE Private Risk Services Policyholder Center and select “Policy Docs, Auto ID cards” from the left-side menu. From this section you can view, print or save reference copies of your policy, including your vehicle insurance card, and your valuable articles schedule, from our web site. Or if you prefer, your insurance agent will be happy to process your request.

How do I change my Policy Mailing address?

Contact your insurance agent or broker with your policy mailing address change. This change will NOT affect your coverage location.

How do I change my Billing address?

If you would like your bill sent to a different address, contact your insurance agent or broker with the new billing address. This change does NOT affect your coverage location. For other billing related questions, please click here.

How do I enroll in Chubb Hurricane Property Assistance?

Call 1-866-444-0360 for enrollment assistance. You will be required to complete an authorization form and sign it in order to grant Chubb permission to access your property. Please provide accurate contact information so that we may quickly reach you in the event of a catastrophe. You can also access the authorization form any time by clicking here.

How do I enroll in Wildfire Defense Service?

Eligible homeowners policyholders must complete and sign an authorization form in order to enroll in this service. Doing so will grant Chubb representatives permission to access your property and take preventative measures in the event of a threatening wildfire. You can access the authorization form any time by clicking here.

How do I change my password?

In order to help protect your personal information, Chubb requires that you answer three Challenge Questions during Registration. If you would like to change your password, you will need to answer these Challenge Questions. If you have forgotten your challenge information, please contact the Chubb Customer Care Team at our toll-free number, 1-866-324-8222 (1-866-eChubb2) to have your password reset.

How can I request an Auto ID Card?

To request an Auto ID Card, contact your agent or log-in to our Customer Portal here. If you are purchasing a new vehicle on a Saturday and your agent's office is closed, we can help. Masterpiece and Platinum Portfolio policyholders can call 800.777.2131 from 10:00 a.m. to 6:00 p.m. (ET) for servic

New and Legacy Recreational Marine Policyholders

How do I request a change to my ACE Recreational Marine Insurance policy?

If you need to make a change to your ACE policy, please contact the agent or broker shown on your policy Declarations Page and they will be happy to assist you.

Where do I mail my premium payments?

If you received a bill from your insurance agent or broker, you should remit payment directly to them. If you received a bill from ACE, you should return your payment in the envelope provided. If you do not have the return envelope, please mail your payment along with the remittance stub to:

ACE USA
Direct Bill Payment
Dept. CH 14089
Palatine, IL 60055-4089
Overnight Payments:
Chicago Regional
Lockbox
Attn: Box #14089
5505 N. Cumberland
Ave., Suite 301
Chicago, IL 60656
Can you accept credit card or electronic payments?

Yes, you may pay your insurance premium electronically using a credit card or by setting up automatic deductions from your bank account. Click Pay Your Premium to learn more about paying your premium electronically, or call us toll-free at 800 847-5442 (Monday - Friday 9:00 am to 5:00 pm Eastern Time) if you would prefer to speak with a customer service representative about paying by credit card.

How do I enroll for online payments?

Step 1: Login screen - If you previously created a User ID and Password from the Payment Services website, then enter that information, click Log in and skip to step 5 below.
Click Sign Up from the Payment Services website if you don’t have an ID and Password.

Step 2: Sign up screen 1 - Select the Recreational Marine radio button, enter your policy number and click Continue. Note: Your policy number is a 9-digit number beginning with ‘Y’ or ‘P’. Do not include the three letter policy symbol that precedes your policy number.

Step 3: Sign up screen 2 - Create your ID and Password, complete all the Contact Information fields and then click Continue. Note: Your e-mail address is required in order to send you important notices regarding your electronic payment activity.

Step 4: Activation Confirmation screen - Click Log in to ACE Payment Services. When prompted, enter your new ID and Password and click Log in.

Step 5: Any screen - Click Payments in the left menu. To make a one-time payment, select Pay my policy premium in the left menu. To set up recurring payments for paying your premium automatically when due, select Automatic Payments in the left menu.

Step 6: Follow the step-by-step instructions on each screen. Note: For recurring payments, it is recommended to leave the Payment Amount field blank to ensure that a sufficient payment amount is applied.

Get answers to additional frequently asked questions on the Recreational Marine Payment Services website.

How long do I need to keep damaged items?

Talk to your examiner before discarding any damaged items. Once we have inspected the property or obtained documentation from you supporting that the damaged articles are non-repairable, the items can typically be discarded. In some cases, we may want to obtain your damaged items for salvage.

Who do I call to get answers to billing questions?

Please call 877 490-7427. Listen to the voice prompt and select the appropriate option based upon whether your question is direct bill or agency

Legacy Fireman’s Fund Policyholders

How do I sign up for Online Bill Pay?

You can register online to get convenient and personalized services such as online bill payment and policy access.

Please have ready:

  • A copy of your policy; or
  • A copy of your billing statement

You will be asked to create a user ID and password, then enter your email address and answer three security questions.

Can I make a payment online?

Yes. Once you register for Online Bill Pay, one time or recurring online payments for our Personal Lines policyholders can be scheduled through Online Bill Pay.

Can I make a payment over the phone?

Yes, you can make a payment using our automated phone system by calling 1-800-444-6161. Select option 2 and then option 1. Payment can be made using a checking account or by using most major credit cards (American Express, Visa, MasterCard, or Discover).

How do I view my statement online?

Once registered, you can sign in to view your account information and view your billing statement online.

How do I set up Electronic Funds Transfers?
  1. If you haven’t done so, please register for access to our online Policyholder Center. To register, you will need a recent billing statement or your current Policy Summary page.
  2. Login to the online Policyholder Center. Use the login fields on the right if you have already registered.
  3. Click Pay Bill for the policy you want to pay automatically.
  4. Select the bill account to pay using the Viewing and View buttons; then click the Pay Online button below.
  5. Follow the instructions in the payment processing site to set up an automatic payment rule.
  6. Choose to pay by electronic funds transfer (EFT) or major credit card. When you pay by EFT, you avoid installment charges.
Whom should I contact with questions about or changes to my policy?

The best person to assist you with any changes or questions regarding your policies is your agent. Their contact information can be found on the front of your policy declarations page or by calling us at 1-866-386-3932 and selecting Policyholder Option 4 to contact Support Central. You can also email us at any time.

How do I enroll in Chubb Hurricane Property Assistance?

Call 1-866-444-0360 for enrollment assistance. You will be required to complete an authorization form and sign it in order to grant Chubb permission to access your property. Please provide accurate contact information so that we may quickly reach you in the event of a catastrophe. You can also access the authorization form by clicking here.