About Using This Site Frequently Asked Questions - Chubb

What benefits does the site provide and how can I access these online services?

Our website provides our customers with many convenient online services. To name a few, you can access your policy, billing, claims information and in some cases, your appraisal information. You also can pay your bill online. In order to take advantage of these services, please visit the Log-in Options page.

How do I pay my premium?

You can click here, or hover over “Individuals & Families” text at the top of any page on this site to view the full navigation menu. Under “Payment Options”, select “Pay My Bill." From the “Log-in Options” page, scroll through the available options and select the one that's appropriate for you.

How do I report a claim?

You can simply click here. Otherwise, from the top of this website, select “Claims.” On the “Claims” page, in the “Report a Claim” section, select “Individuals & Families.” From the “Individuals & Families – Report a Claim” page, scroll through the available options and select the one that’s appropriate for you.  

Which policies are not currently accessible online?

  • For Chubb Masterpiece Policyholders: Currently, you cannot add yacht, North Carolina homeowners and auto, expatriate policies and most collector vehicles policies to your Online Desktop. If you're having trouble adding your policy to your Online Desktop, feel free to contact the Chubb Customer Care Team at our toll-free number, 1.866.324.8222 (1.866.eChubb2).
  • For Legacy and New Recreational Marine Policyholders: Recreational Marine policies cannot be registered for online access. These policies have numbers that start with Y. We hope to add the capability to register them soon.
System Availability?

Policy and Billing information is unavailable for Chubb Masterpiece policyholders due to scheduled system maintenance as follows: 11:00 PM - 11:30 PM (EST) and every other Thursday 4:00 AM - 11:00 AM (EST) Sunday

System Requirements?

Minimum Browser requirements for My Policies:

  • Internet Explorer 9+
  • Google Chrome 43+
  • Mozilla Firefox 46+
  • Safari (Mac OS) 9+
Document viewer requirements for My Policies?
  • Adobe Reader 9+