Chubb Billing

When does Chubb mail my bill?

We mail insurance bills approximately 23 days before the payment due date.

Can I pay annually, rather than monthly?

When you receive your bill, you have the choice of paying the minimum amount due, the total premium due or any amount in between, as long as minimum amount due is paid on time. If you select to pay your premium in installments using one of the multiple payment methods Chubb offers, we will charge you an additional fee which can vary.

Where should I send my payment?

Please include your 16-digit billing account number on your check and mail ALL payments to:

Chubb Group of Insurance Companies
P.O. Box 7247-0180
Philadelphia, PA 19170-0180
*Please write your Chubb billing account number or policy number on your check and allow time for mailing.

If you are sending your payment via an overnight service:

Chubb Group of Insurance Companies
202 Hall’s Mill Road (CPI)
Whitehouse Station, NJ 08889-1600
Attn: Cash Unit

How can I pay my bill electronically?

Chubb offers various one-time electronic options to suit your needs. There are no fees for such payment methods.

  • In a Hurry? Use our Pay-by-Phone service at 1-800-682-4822 or click here to Pay Now online. Note: payments are typically applied to your account within 30 minutes.
  • Click Here to login to make a payment, access account information, and view recent bills.
  • If you find it is more convenient to pay using your bank’s payment service, we will receive electronic payments from most financial institutions. Please remember to direct your payment to your 16 digit account number, including the last alpha character. NOTE: When using your own bank or other third-party payment service, please read their terms and conditions carefully. Your payment service will indicate when, if and how Chubb will receive your payment. Also, please remember if you are not paying on Chubb’s site, you may be responsible for additional fees.
Can I set-up automatic payments?

Chubb offers a variety of automatic payment options to suit your needs and Installment Service Fees are waived in most states when enrolled in one of our AutoPay programs.

Chubb AutoPay will pay your bills automatically from your selected bank account. Click here to enroll electronically or to print the enrollment form and send to us via fax or mail, or contact your agent to complete the form and send it in. Note: We do not accept enrollments over the phone at this point in time.

Credit/Debit AutoPay will have your payments automatically charged to the credit or debit card of your choice. Registration is required to enroll in this service. Once registered, Log in to Pay my Bill to begin and then follow the instructions on the site. Note: We do not accept enrollments over the phone at this point in time.

How can I get my payment to you quickly?

Should you need to make an immediate payment, call our Pay-by-Phone system at 1-800-682-4822. or use our Pay Now online service Payments made through these services typically update your account within 30 minutes.

What are the automatic payment options?

Chubb Auto Pay

Credit/Debit AutoPay

What are the one-time payment options?

Online

By Phone:

  • Please call 1.800.682.4822
  • Use your credit/debit card or personal banking information.

Home Banking:

  • Make a one-time payment using your online banking site.
  • Please direct your payment to your 16 digit direct bill account number.

By Mail:

  • Please send your payments to:
    Chubb Group of Insurance Companies
    P.O. Box 7247-0180
    Philadelphia, PA 19170 - 0180
    * Please write your Chubb billing account number or policy number on your check and allow time for mailing.
Can I use a different bank account to pay for different accounts?

Yes, you can use different bank accounts to pay for different accounts. You will have to enroll and maintain them separately.

Are any of my Chubb Accounts not payable online/electronically?

Only your direct billed accounts for policies on My Policies - Online Desktop are available on the Bill Payment Center. To view all available accounts, select Show All Accounts. Brokerage accounts may not be used and your bank institution must be a member of the Automated Clearing House Network (ACH). Chubb AutoPay is not available for Agency billed accounts, mortgagee escrowed policies or payroll deducted accounts.

How do I add another account to my Bill Payment Center?

As long as it is an eligible account (see answer above), you will need to add the corresponding policy to your Online Desktop. Click on My Policies and select Add Another Policy. When you return to the Bill Payment Center, you will see any accounts associated with that policy displayed.

Can all of my legacy Chubb policies be billed together?

Yes, call the Customer Care Team (1-800-682-4822) or your agent to set your policies up on consolidated billing.

How do I know if I am actively enrolled in an AutoPay service?

Registered website users can access the Bill Payment Center to view all accounts and their enrollment status, along with the last payment received, current amount due and current due date.

When will the Bill Payment Information be updated?

Most information is current when the Bill Payment page is displayed. New or changed enrollments can take up to 24 hours to display. Payments will display within several minutes.

How do I verify my payment has been posted to my account?

Registered website users can access the Bill Payment Center to view the date their last payment was received, all accounts and their enrollment statuses, along with current amount(s) due and current due date(s).

Is there any cost associated with online payment options?

No, there is no cost associated with the online payment options. Please note that all applicable billing charges and fees will apply as stated on each billing invoice.

Legacy ACE Private Risk Services Billing

What is the mailing address for payments?

Whenever possible, please include the billing stub attached at the bottom of your direct billing statement when you mail your payment. If you mail your payment without the bill stub, please include your policy number or bill account number on your check and mail to the appropriate address below:

All regular premium and new line deposit payments should be mailed to:
ACE Private Risk Services
P O Box 94836
Cleveland, OH 44101-4836

Important Note: If your policy number begins with 867 or 868, all regular premium and new line deposit payments should be mailed to the address below instead of the address noted above:
Fireman’s Fund Insurance Company
P.O. Box 776455
Chicago, IL 60677-6455

All overnight payments and return premium check payments should be mailed to:
ACE Private Risk Services
Attn: Cashiers
One Progress Point Parkway
O’Fallon, MO 63368

When will I receive my bill?

We mail insurance bills 21 days before their due date.

Does my payment have to be received by the due date or postmarked by the due date?

Your payment must be received by us on or before the due date.

How much is my installment fee?

The installment fee is determined by the state and will be indicated on your bill.

How do I make changes to my policy?

Please contact your agent to make any changes to your coverage, address, lienholder information or payment plan options. Your agent will submit the appropriate forms to us and process the change.

Why is my current bill different from last months' bill?

Your billing statement may look different for one of the following reasons:

  • Endorsement charge or credit
  • Audit charge or credit
  • Renewal policies were added
  • Cancellation of a policy
  • Addition of a policy
  • Partial payment received

If you have a question about your bill or your policy, please contact your agent.

Can I use my credit card to pay my premium due?

Yes, we accept credit card payment for most personal lines premiums. All the options to pay your bill are explained here.

Where do I call if I have any questions?

Please call your agent with any questions regarding your policy coverage or premiums. Your agent's telephone number is listed on the upper right hand corner of your bill. If you have a question pertaining to your bill, you may contact the Private Risk Services Customer Service team at 1-800-444-6161.

What does the surcharge represent?

Some states have surcharges that applies to insurance policies. For example, a state may apply a surcharge to your automobile insurance policy if you have a certain number of points on your driver’s license. You should discuss any surcharges on your policy with your agent to determine what they are for. You should also be aware that if a surtax is charged by your state, it is as part of the first installment.

Is Electronic Funds Transfer available for premium payments?

Yes, we accept EFT payments. If you have questions about Electronic Funds Transfer, please contact your agent or refer to our Pay Automatically instructions.

Please note that if your policy is in CT, GA, IL, KS, MD, MN, MO, NJ, NY, PA, VA, WA or the District of Columbia and your total annual account premium is $4,000 or less, the option to pay via EFT is not available.

What payment options are available?

We have several payment options available. Please contact your agent to discuss which option is right for you.

Does my invoice indicate the type of policy?

Yes, this information is located in the left column on your invoice.

Recreational Marine Billing

Where do I mail my premium payments?

If you received a bill from your insurance agent or broker, you should remit payment directly to them. If you received a bill from ACE, you should return your payment in the envelope provided. If you do not have the return envelope, please mail your payment along with the remittance stub to:

ACE USA
Direct Bill Payment
Dept. CH 14089
Palatine, IL 60055-4089
Overnight Payments:
Chicago Regional Lockbox
Attn: Box #14089
5505 N. Cumberland Ave. Suite 301
Chicago, IL 60656
Can you accept credit card or electronic payments?

Yes, you may pay your insurance premium electronically using a credit card or by setting up automatic deductions from your bank account. Click Pay Your Premium to learn more about paying your premium electronically, or call us toll-free at 800 847-5442 (Monday - Friday 9:00 am to 5:00 pm Eastern Time) if you would prefer to speak with a customer service representative about paying by credit card.

How do I enroll for online payments?

Step 1: Login screen - If you previously created a User ID and Password from the Payment Services website, then enter that information, click Log in and skip to step 5 below.
Click Sign Up from the Payment Services website if you don’t have an ID and Password.

Step 2: Sign up screen 1 - Select the Recreational Marine radio button, enter your policy number and click Continue. Note: Your policy number is a 9-digit number beginning with ‘Y’ or ‘P’. Do not include the three letter policy symbol that precedes your policy number.

Step 3: Sign up screen 2 - Create your ID and Password, complete all the Contact Information fields and then click Continue. Note: Your e-mail address is required in order to send you important notices regarding your electronic payment activity.

Step 4: Activation Confirmation screen - Click Log in to ACE Payment Services. When prompted, enter your new ID and Password and click Log in.

Step 5: Any screen - Click Payments in the left menu. To make a one-time payment, select Pay my policy premium in the left menu. To set up recurring payments for paying your premium automatically when due, select Automatic Payments in the left menu.

Step 6: Follow the step-by-step instructions on each screen. Note: For recurring payments, it is recommended to leave the Payment Amount field blank to ensure that a sufficient payment amount is applied.

Get answers to additional frequently asked questions on the Recreational Marine Payment Services website.

Who do I call to get answers to billing questions?

Please call 877 490-7427. Listen to the voice prompt and select the appropriate option based upon whether your question is direct bill or agency bill related.

What are the benefits of using an online payment service?

You’ll save time and money. No checks. No stamps. No Hassle.

What are the computer system requirements to use the service?
  • Operating system: Microsoft Windows (XP, 2000, Me, NT, 98SE, 98, 95)
  • Browser: Microsoft Internet Explorer (Version 5.5, 6.0+), Netscape Communicator (Version 7.2+)
How do I sign up?

Phone enrollment: Call 800 847-5442 (Monday - Friday 9:00 am to 5:00 pm Eastern Time)

Online enrollment: Visit the ACE Payment Services website.

Hint: Wait until you receive your ACE premium invoice before you log in or call, and have your invoice on hand while enrolling.

Can I sign up to have my premium automatically deducted from a bank account or credit card?

Yes, ACE encourages you to sign up for recurring payments. It’s quick and easy to do and can be cancelled at any time. To enroll select Payments, Automatic payments, and click on the Add automatic payments rule button located on the right side of the screen. Follow the easy step by step instructions to complete your enrollment in recurring payments.

Will I still receive a paper invoice?

If you sign up for recurring payments you will no longer receive paper invoices. If you are making a one time payment you will continue to receive paper invoices in the mail. Important policy information and changes will always be sent to you in the mail even if you are signed up for recurring payments.

What payment methods can I use to pay my bill?

Credit Cards: Visa, MasterCard, American Express and Discover. Direct Debit from your Checking or Savings Account.

Can I set up more than one payment method?

Yes, just click on Payment Methods to add a new bank or credit card account.

Can I schedule my payments in advance?

Yes, payments can be scheduled in advance by changing the payment date that is automatically pre-filled with the current day’s date.

Can I cancel a scheduled payment?

Yes, you may cancel a payment as long as the payment status is ‘scheduled’.

How quickly will my payment post to my insurance policy?

Payments usually post in 2-3 business days.

Can I pay more or less then the amount stated on my bill?

If making a one time payment you may enter any payment amount. If the payment is less then what is due your policy could be subject to cancellation. For recurring customers the minimum amount due will automatically be deducted.

If I lose access in the middle of submitting a payment, what do I do?

A payment transaction is only complete after you’ve received a confirmation page with a reference ID. Check the Payment Activity page to determine if your payment request was processed successfully.

How do I change my e-mail address?

Click the Accounts Setup link in the navigation bar located to the left of your screen. Click the Contact Information link. Your current contact information will be displayed. Enter your new e-mail address and click the Update button to apply this change.

What if I forgot my User ID?

If you forget your User ID, you must click the Forgot your User ID? link. A window will be displayed asking for your policy number and your e-mail address used at enrollment time. If the policy number and e-mail address match our records your user ID will be emailed to you immediately.

What if I forgot my password?

If you forget your password, you must click the Forgot your password? link. A window will be displayed asking for your user ID, as well as your policy number or your e-mail address used at the time of enrollment. If the user ID and policy number/e-mail address match our records, you will then be asked a password recovery question. If your answer matches our records, you will be given the opportunity to enter a new password, and to log onto the system using the new password.

Can I change ‘password recovery/hint question’?

Yes. You can change the ‘password recovery/hint question’ by viewing your Login information under Accounts Setup.

How do I cancel my enrollment in ACE Payment Services?

If you signed up for recurring payments you must first delete the auto pay rule. This can be done by selecting Payments, Automatic Payments, and then select the Rule ID. The auto pay rule will appear and at the bottom select the Delete button. You will then need to confirm that you do want to delete this rule and you can do this by selecting the Submit button. There is no longer an auto pay rule, now your enrollment can be deactivated. Select Accounts Setup and your ACE policy number will appear along with a Remove button. Select the Remove button and then confirm that you would like to remove this account by selecting the Submit button.

When setting up my checking or savings account, where can I find my bank’s routing transit number and account number?

The routing transit number can be found on the lower left hand side of your check. The account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in payment methods.

Fireman's Fund

How do I sign up for Online Bill Pay?

The easiest way to register is to fill out our Online Billing Registration form.

Please have ready:

  • Your policy number
  • First and last name of the policyholder
  • 5-digit registration code from your billing account statement (located under your agent’s information)

You will be asked to create a user ID and password, then enter your email address and answer four security questions.

Click “Enter” and the page will confirm that you have registered successfully and that you now have access to Online Bill Pay.

PLEASE NOTE: At this time, payments by Credit Card are only accepted over the phone. Call us at 866-386-3932 and select Policyholder Option 2 and then choose Personal Billing.

Can I make a payment online?

Yes. Once you register for Online Bill Pay, one time or recurring online payments for our Personal Lines policyholders can be scheduled through Online Bill Pay.

PLEASE NOTE: At this time, payments by Credit Card are only accepted over the phone. Call us at 866-386-3932 and select Policyholder Option 2 and then choose Personal Billing.

Can I make a payment over the phone?

Yes. Policyholders can make a payment over the phone using Check by Phone, Visa or MasterCard. You can call us at 866-386-3932 and select Policyholder Option 2 and then choose Personal Billing.

How do I view my statement online?

Once you register for Online Bill Pay, you can sign in to view your account information. When logged in, click on the account number where you will see three tabs at the top of your page: “Open Bills”, “Payment Activity”, and “Account Settings”.

If a payment is due, there will be a link to the invoice on the “Open Bills” tab. The invoice is also available to view under the “Payment Activity” tab, which allows you to view any prior invoices or previous payments. Click on the hyperlink associated with the invoice you wish to view and a separate page will open with a PDF of the invoice.

How do I set up Electronic Funds Transfers?

If you are a Personal Lines policyholder registered in Online Bill Pay, you can set up your EFT through Online Bill Pay. Sign into your account and click on the “Account Settings” tab. Towards the middle of the page, you will see the section labeled “Your Automatic Debit Authorizations”. If you have not previously entered your banking information, you will need to add the bank details prior to authorizing the EFT. Once you have saved your bank details, click the “Grant” button to authorize the automatic debit from your account. You can change banking details or stop the EFT at any time through Online Bill Pay.

To set up EFT without using Online Bill Pay, please download the EFT form (PDF). Send the completed form via fax to 888-249-8909 or by mail to:

Fireman’s Fund Insurance Company
Attention: St. Louis Customer Service Center
1 Progress Point Parkway
O’Fallon, MO 63368

You can also call us at 866-386-3932 and select Policyholder Option 2 and then Option 1 to contact Personal Insurance Billing.

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