Claims Resources

Online & Mobile Tools

Upload Claims Documents

Electronically submit required documents for an existing claim from anywhere at any time. Be sure to have your claim reference number ready.

Chubb Mobile Estimate App

Use our Chubb Mobile Estimate App to help facilitate your estimate for auto damage following a covered accident. Estimates should be completed within a few hours, and your settlement may be finalized the very same day.

  1. From a smartphone, let your Claims Examiner know that you want to use the Chubb Mobile Estimate App to obtain an estimate. A link to download the app will be sent to you via text message.
  2. Launch the app and enter the required information. You will need your car's VIN.
  3. Follow the instructions to take and submit photos of your vehicle's damage.
  4. Get an estimate typically within three hours via text message.
  5. Choose whether you want to receive a check for the estimate amount or take your car to a repair shop. You always have the choice to choose your own repair shop or to use Chubb's Masterpiece Auto Preference shops.

For more information, click here.

Preferred Vendor Network

You wouldn't trust just anyone to restore your home, car or property after an accident or loss. Neither would we. That's why we've carefully assembled a network of experienced professionals in loss mitigation, home construction and restoration, auto body repair and other services who share our commitment to consistently delivering the highest standards of quality and service.

As a valued Chubb policyholder, you have access to this select group of service providers and may even qualify for preferred pricing or priority service. Whether you select from our list of preferred vendors or use your own service provider, the choice is always yours.

To begin your search for a Preferred Vendor, enter a specialty or a geographic location below or call 1.877.60CHUBB to request a referral.

Claims Survey

We understand that behind every claim is a person or a business, and it's our mission to earn your trust. Let us know if we succeeded by completing our Online Claims Survey. Please have your Survey Reference Number handy, which was provided on the Claim Satisfaction Questionnaire you received in your Claim Settlement mailing.