Claims

Your ACE Business Policy: Reporting a Claim

At Chubb, we offer the flexibility of choosing from several types of business insurance policies, but our approach to treating clients with integrity during a loss is unwavering. Regardless of the type of claim you file, you can rest assured that our team will work with you through the claim experience with promptness, technical expertise and empathy we strive to deliver on each and every claim.

Report Your Claim

Phone: 800-433-0385 (Business Hours) for all lines except those listed below:
800-523-9254 (After Hours)

Email: ChubbClaimsFirstNotice@chubb.com, for all lines except those listed below.
For Multinational Claims, email Multinationalclaims@Chubb.com
For Marine claims, email commercialmarinefirstnotice@chubb.com

Online: First Notice of Loss Form
(Please be advised that this form may not be used for Financial Lines claims.)

Fax: 877-395-0131 (Toll Free)
302-476-7254 (Local)

Mail:
Chubb North America Claims
PO Box 5122
Scranton, PA 18505-0554

Small Commercial Claims:
Small Commercial Insurance BOP and Umbrella claims, call: 1-844-539-3801 or Email: acecrs-claims@chubb.com

Still have a question?

If you have additional questions, click here to go to our Contact Chubb page.