Report a Claim

Your ACE Business Policy: Reporting a Claim

At Chubb, we offer the flexibility of choosing from several types of business insurance policies, but our approach to treating clients with integrity during a loss is unwavering. Regardless of the type of claim you file, you can rest assured that our team will work with you through the claim experience with promptness, technical expertise and empathy we strive to deliver on each and every claim.

Report Your Claim

Phone: 800-433-0385 (Business Hours) for all lines except those listed below:
800-523-9254 (After Hours)
For Financial Lines claims, inquiries only call: 1-860-408-2800

(Please be advised that Financial Lines claims must be reported in writing and cannot be reported by phone. Please refer to your policy for proper reporting procedures.)

Email:, for all lines except those listed below.
For Multinational Claims, email
For Marine claims, email

Online: First Notice of Loss Form
(Please be advised that this form may not be used for Financial Lines claims.)

Fax: 877-395-0131 (Toll Free)
302-476-7254 (Local)

Chubb North America Claims
PO Box 5122
Scranton, PA 18505-0554

Small Commercial Claims:
For Small Commercial Insurance, Chubb BOP and Umbrella claims, call: 1-844-539-3801
For Cyber Enterprise Risk Management (ERM) or DigiTech ERM claims, please refer to your policy terms.
For Foreign Package claims, call:
1-800-433-0385 (Business Hours)
1-800-523-9254 (After Hours)
For kidnap and extortion claims, call: 1-305-865-0072

Still have a question?

If you have additional questions, click here to go to our Contact Chubb page.