Claims

Individuals & Families - Report a Claim

Select Your Policy

If this is your first time visiting our new website or if you are unsure how to report a claim, please have your latest billing statement handy and refer to the information below. By using your bill’s appearance, you will be able to identify your claim reporting options.

If you have questions on the claims process, including what information you should have when reporting your claim visit our FAQ section, click here.

New and Legacy Chubb Policyholders

If your bill resembles the statement shown above or your policy has a similar logo, please refer to the following Chubb claims reporting options:  

Phone: 1-800-CLAIMS-0 (1-800-252-4670)
Online: Chubb's Online Claim Reporting Application
Fax:
1-800-300-2538
Your Local Agent: Contact your agent or broker, who can submit a claim on your behalf.

For Chubb Personal Marine and Yacht policies you can call or fax the numbers above or use the additional reporting methods below:

Form: Marine Claim Reporting Form
Email: marineclaims@chubb.com

New and Legacy ACE Private Risk Services Policyholders

If your bill resembles the statement shown above or your policy has a similar logo, please refer to the following Private Risk Services claims reporting information:  

Phone: 1-800-945-7461
Email: PRSfirst_reports@chubb.com
Fax:
1-800-678-9847
Your Local Agent: Contact your agent or broker, who can submit a claim on your behalf

New and Legacy Recreational Marine Policyholders

If your bill resembles the statement shown above or your policy has a similar logo, please refer to the following Recreational Marine claims reporting options:
 
Phone: 1-800-945-7461
Email: ApolloRecMarFNOL@acegroup.com
Fax:
1-877-746-4619
Your Local Agent: Contact your agent or broker, who can submit a claim on your behalf

Legacy Fireman’s Fund Policyholders

If your bill resembles the statement shown above or your policy has a similar logo, please refer to the following Fireman's Fund claims reporting options:

Phone: 1-888-347-3428
Email: PRSfirst_reports@chubb.com
Your Local Agent:
Contact your agent or broker, who can submit a claim on your behalf
Online:
Auto Claims (For claims only involving damage to windshields and windows, call 1-888-347-3428.)
Property Claims – i.e., home damage and personal property claims
Watercraft Claims
General Liability – i.e., claims other than auto-related filed against you by another party, such as slips and falls at your home and personal injury; use auto for auto accidents

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