Claims

Businesses – Report a Claim

Our Claims Immediate Solutions Team is ready to assist, no matter the circumstances. We recognize your claim is the moment of truth in our relationship. Click here for more information. To file a claim, take a look at your policy to identify the appropriate company that issued your policy, and then choose the reporting method that you prefer.

New and Legacy Chubb Policies:

Phone: 1-800-CLAIMS-0 (1-800-252-4670), for all lines except those listed below:
For Workers Compensation claims call: 1-800-699-9916
For Financial Lines claims inquiries only call: 1-860-408-2800
(Please be advised that Financial Lines claims must be reported in writing and cannot be reported by phone. Please refer to your policy for proper reporting procedures.)

Online:
Chubb's Online Claim Reporting Application
(Please be advised that this form may not be used for Financial Lines claims.)

Email:
For Property & Casualty claims, email cscfnol@chubb.com
For Workers Compensation claims, email wcfnol@chubb.com
For Marine Claims, email marineclaims@chubb.com
For Financial Lines claims, email specialtyclaims@chubb.com
For Multinational claims, email multinationalclaims@chubb.com

Fax: 1-800-300-2538, for all lines except those listed below:
For Financial Lines claims, fax: 1-855-842-1349
For Workers Compensation claims, fax: 1-800-884-3946

Your Local Agent
Contact your agent or broker, who can submit a claim on your behalf

For Crisis Assistance, you may select a crisis management firm, or another services provider with crisis management capabilities. Then call 1-800-CLAIMS-0 (1-800-252-4670).

New and Legacy ACE Policies:

Phone: 800-433-0385 (Business Hours) for all lines except those listed below:
800-523-9254 (After Hours)

For Financial Lines claims, inquiries only call: 1-860-408-2800

(Please be advised that Financial Lines claims must be reported in writing and cannot be reported by phone. Please refer to your policy for proper reporting procedures.)

Small Commercial Claims:
For Small Commercial Insurance, Chubb BOP and Umbrella claims, call: 1-844-539-3801
For Cyber Enterprise Risk Management (ERM) or DigiTech ERM claims, please refer to your policy terms.
For Foreign Package claims, call:

  • 1-800-433-0385 (Business Hours)
  • 1-800-523-9254 (After Hours)
  • For kidnap and extortion claims, call: 1-305-865-0072

Email: ChubbClaimsFirstNotice@chubb.com, for all lines except those listed below.
For Marine claims, email commercialmarinefirstnotice@chubb.com
For Multinational claims, email multinationalclaims@chubb.com

Online: First Notice of Loss Form
(Please be advised that this form may not be used for Financial Lines claims.)

Fax: 877-395-0131 (Toll Free)
302-476-7254 (Local)

Mail:
Chubb North America Claims
PO Box 5122
Scranton, PA 18505-0554