Report a Claim

Your ACE Private Risk Services Policy: Reporting a Claim

At Chubb, we offer the flexibility of choosing from several types of insurance policies, but our approach to treating clients with compassion and respect is unwavering. Regardless of the type of claim you file, you can rest assured that our team will do everything they can to get your claim resolved as quickly and seamlessly as possible.

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Step 1: Identify Your Policy

Not sure what type of policy you have? If your policy statement resembles the one shown above or has a similar logo, or if you were previously a Fireman’s Fund customer, you are a legacy ACE Private Risk Services policyholder and you're on the right page. If your statement looks different or you're still unsure which policy you have, please visit our Immediate Solutions page to connect with one of our experienced team members.

Step 2: Report Your Claim

To file a claim under this policy, please choose the claims reporting option below that best suits your needs. Please have your policy number, the date and address of loss, as well as information about any other individuals involved. Remember, the more details you provide, the better able we are to efficiently handle your claim.

Phone:
1-800-CLAIMS-0 (1-800-252-4670)
Fax:    1-800-678-9847
Email: PRSfirst_reports@chubb.com

For ACE personal marine and yacht policies, if your invoice looks like this, please use one of the reporting methods below:

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Phone: 1-800-945-7461
Email: PRSfirst_reports@chubb.com
Fax: 1-877-746-4619
Your Local Agent: Contact your agent or broker to submit a claim on your behalf.

Still have a question?

If you have additional questions, click here to go to our FAQ section.