Private Clients

Claims Service

An insurance company's reputation for settling claims is as important as the cover it provides. For Chubb, it is the time when we actually deliver on our promises.

If you have a claim

  • If you are a Chubb policyholder, please contact your broker in office hours
  • Alternatively you may call the Chubb 24 hour freephone on 0800 018 0678 or +44 207 031 3905 when calling from outside the UK.
  • Your broker will liaise with Chubb and we will respond to your claim as quickly as possible.

Our global service standards are:

  • To make contact with the customer within 24 hours of a claim being reported
  • To make every effort to pay a claim within 48 hours of agreeing the settlement amount

Exceptional service

  • Our freephone number provides a 24 hour helpline for claims.
  • Claims are normally paid within 48 hours of agreeing the settlement.
  • We have won several insurance industry awards for claims handling over the past ten years.
Comments from policyholders show that we consistently exceed expectations

"Very straightforward. An excellent and professional service with no forms and no fuss - well done!"

"The claim service is excellent. The best I have experienced."

"Service excellent all round. If all claims were made so simple, life would be much better."

"Your excellent service has assured my loyalty on policies taken out for three different properties by me. Carry on the excellent work."

"I am very happy with the courteous way in which the claim was handled. Being able to deal direct with your claims department by telephone enabled the claim to be agreed and settled quickly."

"This was a heart-breaking incident, for my wife especially, but your sympathetic and professional response has done much to soften the blow."

Three pillars of service excellence: a special high net worth report from Chubb

Three pillars of service excellence: a special high net worth report from Chubb
The insurance industry is only as good as the service it provides. Of course, excellent service means different things to different people. In this research, we explore what it means for today’s high net worth individuals.