Assistance Services

AonProtect Assistance

Travel with complete peace of mind. The Assistance services provided by AonProtect include both pre-travel advice and a dedicated worldwide 24-hour assistance telephone service.

Travel assistance - before you travel

Worry-free travel starts with being in the know. To view our Assistance services, click on the headings below or download a PDF entitled Scope of AonProtect Assistance Services.


You can also download a PDF entitled AonProtect Travel Assistance – intended to help you understand how to make best use of our medical assistance.

Claims

Please contact the Aon Underwriting Managers claims team to make a claim. They’ll issue a claim form to you and advise you on the process. You can also report a claim by emailing: aum.claims@aon.co.uk

Claim forms can be obtained from Aon Underwriting Managers or directly from the Aon Underwriting Managers website.

Country Information

As a policy holder or insured person, you can call AonProtect assistance or log on to the red 24 website for pre-travel, country information.

Some of the details available are as follows:

  • Business and social customs
  • Political situations
  • Medical advice and medical facilities overseas
  • Health precautions, including vaccinations
  • Visa and entry permit requirements
  • Currency and Banking hours
  • Time zones and Climate
  • Driving restrictions

Security Information

If you’re insured by AonProtect, you can get security advice on over 180 countries. Simply log on to the red 24 website for the latest security updates.

Features of this assistance service are:
• Details updated by a team of impartial security analysts every day of the week
• Range of topics covered – including terrorist, kidnap and cultural threats
• As a policy holder or insured person, you can make an online request to receive a free daily security email update

Additional assistance services

Secure Document Storage

If you’re travelling on your own, you can access our online storage resource to protect and maintain medical information, identify destination specific vaccinations, maintain personal, company and medical emergency contact details and store copies of vital documentation such as medical records passports, visas and insurance policies. For more information about the service or to register please click here.

The initial client login screen requests a username and password – intended for existing customers. New customers should click ‘login’ to reach the next screen that offers the opportunity to create an account.


Best Doctors
®

Connecting you to global expert medical advice and second medical opinion service.

As a AonProtect customer, you, your partner or your children can access the services of Best Doctors®, which connects you to leading medical experts anywhere in the world. Best Doctors® can provide you with medical information, support and advice or even a second opinion - all from a world-leading consultant, providing you with an expert independent review of your diagnosis and treatment options to ensure you have the answers you need to make informed decisions about your healthcare.
To use this service, contact the AonProtect Assistance helpline printed on your assistance card. For more information about the service visit Best Doctors page.