Claims Information for Chubb

Frequently Asked Questions (FAQs)

The answers provided on this page are for your information only. They’re subject in all respects to the specific terms and conditions of the actual insurance policy.

Here are some FAQs for Accident & Health claims that we’ve received from individual Chubb Singapore policyholders.

  1. How do I obtain a copy of the Inpatient Discharge Summary, and do I have to pay any fees to the hospital concerned?
    You can obtain a copy of the Inpatient Discharge Summary from the hospital concerned. Usually there’s no cost to you.
  2. Under what circumstances will you waive the requirement for a medical report which would require the payment of a fee on my part?
    We may accept a copy of the Inpatient Discharge Summary as an alternative to the medical report if the total amount of your claim entitlement is below S$1,000. Please submit the Inpatient Discharge Summary, so that we can decide if the medical report requirement can be waived.
  3. Will I be able to seek reimbursement from more than one insurer for a medical expenses claim?
    No, you can only seek reimbursement for incurred medical expenses from one insurer.
  4. Can I request that a claim be paid to a third party other than myself who’s the policyholder as well as the claimant?
    In general, we can only pay the claim in your name. However, we’re happy to consider such requests on a case-by-case basis.
  5. Is it compulsory to complete the claim form if I want to make a claim under the policy?
    Yes, you’ll need to complete the claim form as this will help us verify the details of your claim.
  6. In the event of a death claim, who is entitled to receive the insurance benefit under my policy?
    If the claim is admissible under the policy, we’ll pay the benefit sum to the estate of the deceased. If a Grant of Probate or Letter of Administration is available, we’ll pay the nominated person(s) as outlined in this document.
  7. Can I opt to defer my medical treatment to a later date for personal reasons, and if I do, will I be penalised?
    If the deferment of medical treatment doesn’t result in any deterioration in your existing medical condition and/or cause or lead to other medical conditions, we won’t penalise your claim. Note though that your policy may contain provisions that stipulate the timeframe within which expenses must be incurred, and these provisions will continue to apply.
  8. Can I submit my claim via email (with scanned copies of supporting documents) or via fax?
    Yes, we accept claim submissions via email or fax, provided your claim doesn’t relate to the reimbursement of medical or other expenses.
  9. Will you still consider accepting my claim, even if I submit it after the 30-day deadline specified in your policy?
    We can still consider your claim if there are valid reasons for the late submission, provided that the delay hasn’t prejudiced our assessment of the cl

FAQs for Chubb Claim Centre

  1. How can claims be made?
    Claims can be made online by policyholders using various devices such as desktops, laptops, tablets, smart phones. The technical requirements for the devices are as follows:

    Devices Technical Requirements
    Desktops/laptops
    • Internet Explorer v9.0
    • Google Chrome v45.0
    • Firefox v40.0.3
    • Safari (MAC) 8.0.8 / (Windows) 5.1.7
    Tablets IOS 9.0 and Android
    Smart phones IOS 9.0 and Android
  2. What are some of the benefits of using Chubb Claim Centre? (click on image to view full infographic)                                                                                         
  3. What can policyholders do if they miss downloading a form during the online claims process, and the claim has been submitted?
    The policyholder can:
    • Access our corporate website to download the forms:
      i. Singapore
    • Contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows:
      i.Singapore: 6299 0922, 9am to 5pm (AMEX)
      ii.Singapore: 6299 0988, 9am to 5pm (General)
  4. What can policyholders expect after submitting a claim online?
    The policyholder making the claim on the Chubb Claim Centre will receive the following acknowledgments:
    a) An e-mail thanking the customer for submitting the claim that’ll contain:

    • The claim number
    • The read-only document produced with the questions/answers from the Chubb Claim Centre
    • A list of any required documentation not provided
    • A list of documents to be resubmitted because they contain a virus and/or when clarification is required
    • Chubb contact information
    b) An SMS acknowledgement with the claim number and Chubb contact information (when a mobile number is provided).
  5. How can policyholders review their claims online after submission?
    Policyholders will not be able to view their claims online once they’ve been submitted. They’ll need to contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows:

    i.Singapore: 6299 0922, 9am to 5pm (AMEX)
    ii.Singapore: 6299 0988, 9am to 5pm (General)
  6. Can policyholders amend their claims online after submission? If yes, how can they do so?
    They can’t amend their claims once submitted but are given the option to edit the information before they submit their claim.  If any amendments are required after submission, they’ll need to contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows:

      i. Singapore: 6299 0922, 9am to 5pm (AMEX)
    ii. Singapore: 6299 0988, 9am to 5pm (General)
  7. Is there a limitation as to the size of documents to be uploaded by the policyholder?
    Where we have the function for policyholders to upload a document, the maximum document size will be indicated on the Chubb Claim Centre. Generally, it’s up to 20.0 MB.
  8. Can I make a claim online if more than one claimant is involved?
    Yes, you can - up to four claimants can be filed online.
  9. How soon will the policyholder hear back from Chubb about the processing status of his claim?
    After the acknowledgement of the claim, it may take up to 10 working days for the policyholder to receive a notification that his/her claim has been accepted or rejected, provided all necessary supporting documents have been received.
  10. If a policyholder faces difficulties in submitting a claim online, what are the alternative ways for claims submission?
    The alternative ways are:

    By Mail:
    Country Address
    Singapore Chubb Insurance Singapore Limited
    138 Market Street
    #11-01 CapitaGreen
    Singapore 048946
  11. By Email:
    Country Address
    Singapore