Customer Service

Claims for Individuals and Families

For the fastest consumer claims service, please use the Chubb Claim Centre

Consumer claims include Chubb Travel and Personal Accident Insurance purchased through Chubb directly, as well as claims for Chubb policies sold through partners (excluding American Express; for AMEX claims please refer to the AMEX Claim Centre).

Chubb Claim Forms:

Worldwide Travel Claim Form

American Express Claim Forms:
American Express Cardmember Claim Form - No added charge & paid Travel Insurance
Credit Card Repayment – Death
Credit Card Repayment – Income (Accident Injury & Sickness)
Credit Card Repayment – Life Events

These claims can be submitted either by printing off the form and submitting it directly to Chubb or by using the dedicated AMEX Claim Centre.