Thank you for visiting Chubb Online which is owned and maintained by Chubb and its subsidiaries (“Chubb Group”). We respect your privacy and want you to understand the ways in which we collect and use information provided online.
How We Collect Personal and Non-Personal Information Through the Online Services
We collect two kinds of information through the Online Services: non-personal information and personal information.
The non-personal information we collect includes: the visitor’s browser type, device type, and operating system; area(s) of the Online Services visited; date and time of access; host or Internet service provider (ISP) information; and identity of the referring site (any site from which the visitor accessed the Online Services).
We also collect personal information that can identify a visitor or user, including but not limited to name, address or other contact information, policy information or information provided for roadside assistance services, but only when you voluntarily provide it. If you apply for a job or register with our Career Center (if any), we may collect personal information about your work and educational history. In addition, certain of the Online Services may collect precise information about the location of your mobile device but only with your express consent. Once you have consented to the collection of the precise location of your mobile device, you may adjust this consent by managing your location services preferences through the settings of your mobile device.
Chubb does not seek or knowingly collect personal information from children under the age of 13, and we request that such children do not provide information through the Online Services.
How We Use Your Information
We may use the information we collect through the Online Services for a number of purposes including:
We also may anonymize, combine or aggregate any of the information we collect through the Online Services or elsewhere for any of these purposes or for analyzing usage statistics and trends.
If you provide us with personal information, we will not sell, license, transmit or disclose this information outside of the Chubb Group unless: (1) you expressly authorize us to do so; (2) it is necessary to allow our contractors or agents to provide services for us; (3) it is necessary to provide our products or services to you; (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements; (5) in connection with a merger, consolidation, acquisition, divestiture or other corporate restructuring; or (6) it is otherwise required or permitted by law.
How We Collect, Use and Protect Personal Registration Numbers
Chubb may collect personal registration numbers (“PRNs”) in the course of our business. We strive to protect the confidentiality and security of PRNs in our possession, custody or control by: (i) limiting access to PRNs; and (ii) maintaining reasonable administrative, technical and physical safeguards to protect against the loss, misuse or unlawful disclosure of PRNs. We do not share PRNs for marketing purposes.
How We Use “Cookies” and Other Data Collection Tools
Many web browsers are automatically set to accept cookies. You may change your web browser settings to either reject cookies or to notify you when a cookie is about to be placed on your computer or mobile device. Please note, however, that rejecting cookies while visiting any of our websites may result in certain parts of the website not operating as efficiently as if the cookies were allowed. For example, if you reject cookies from our websites, you may not be able to access a preferred location, view a customized default home page or pre-populated form or easily access your recently visited links or pages.
In addition to cookies, we may also use other means of passively collecting non-personally identifiable data about your use of our websites, such as through the use of “clear GIFs” (small pieces of data that may be embedded in images on our websites that enable us to track your usage of our websites) and analyzing “click stream” data (the virtual trail you leave behind while browsing the Internet and viewing our websites). We only use clear GIFs and click stream data to gather anonymous data about your visit to our websites. Blocking cookies will prevent clear GIFs from tracking your activity, and also prevent us from collecting certain other anonymous unique information, such as your IP address, but the clear GIF will still account for an anonymous visit. In addition to the information we collect from cookies, from clear GIFs, through the analysis of click stream data and any other means we may employ to collect non-personally identifiable information about you or your visits to our websites, we may also obtain anonymous information which you provide to us online -- for example, when you use our tools and calculators.
Security of Internet Communications
The Internet is not a secure medium. We employ reasonable administrative, technical and physical safeguards to protect personal information. When you enter sensitive information (such as a credit number or personal registration number) on our websites, we encrypt that information using secure socket layer technology (SSL) or similar technology during its transmission to our website. Unfortunately, no method of transmitting or storing data can be guaranteed to be 100 percent secure, and we do not assume any responsibility for any harm, loss or damage you may experience from transmission of information by or to Chubb over the Internet. If you believe that the security of any account you might have with us has been compromised, please contact us using one of the methods described below.
We restrict access to personal information collected about you at our websites to our employees, our affiliates' employees or others who need to know that information to provide services to you or in the course of conducting our normal business operations.
How to Contact Us and Access and Correct Your Information
If you have a question or would like to access and correct personal information you have submitted to us through the Online Services, please log into your account for the particular Online Service or send a letter or email to the address below with your question or requesting to see your information. We will be happy to make corrections whenever possible but may not be able to provide information relating to investigations, claims, litigation and other matters.
Please address requests to:
Chubb Insurance Malaysia Berhad (9827-A)
Manager, Customer Service Unit
38 Jalan Sultan Ismail,
50250 Kuala Lumpur, Malaysia
Blogs and Other Interactive Features
We may offer blogs, online forums or other interactive features on the Online Services that enable consumers to share information about our services or other issues of interest. You should be aware that any communications you submit or post to any such interactive features on the Online Services may be viewable by other participants or users. Therefore, you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such interactive features, whether or not it contains personal information about you.
Links to Other Sites
We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Google, Apple, Microsoft and Facebook or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose through or in connection with the Apps or our Social Media Pages.
Provision of the Online Services
The Online Services are provided by us in Malaysia, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Malaysia.
Last Updated June, 2016