The Chubb claims service is delivered by over 600 claims staff within Asia Pacific. They are expert claims teams with large in-country operations. We do not rely upon agents to handle our claims; they are handled by Chubb’s employees. We have experts in all classes and a deep-seated knowledge and expertise in all markets in which we operate.
In Malaysia, we have 67 highly qualified and experienced claims professionals. They paid approximately $114m in claims in 2016.
Many of our claims professionals are qualified and have expertise in their chosen fields. We pride ourselves on being one of the industry’s best in claims and we recognize the importance of continuous training for our claims staff.
We understand how stressful a claim can be. We will manage your claim effectively and proactively to resolve every covered claim within the shortest time possible. We keep the focus on YOU – our client and you are assured of our openness to work with you and our business partners to bring about an expedited outcome of your claim.
We actively seek to understand a client’s business. We are known for our readiness to work with our customers and intermediaries to provide a flexible claims handling approach to suit the client’s needs in times when they need us the most. We can agree to and participate in bilateral quarterly claims reviews. We are also here to provide great support to Chubb Underwriters and Business Front to participate in business presentations and relationship meetings. We strive to value add through insurance claims education to our