The promise of financial safety and security is the very essence of what Chubb in Hong Kong is about. We will be here whenever you, your businesses or family need us. If you wish to make a claim, you can download the appropriate claim form in the Forms section.

For your convenience, make a claim online using the Chubb Claim Centre.

If you purchased the coverage via an agent or broker, you may submit your claims to them. Alternatively, you may post or fax your claim form with supporting documents to:

Chubb Insurance Hong Kong Limited
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai, Hong Kong
O +852 3191 6800
F +852 2560 3565 

Alternatively, you may contact our Customer Service Center through the following channels:

By Email: Inquiries.HK@chubb.com

In Person:

Chubb Insurance Hong Kong Limited
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai, Hong Kong

Office Hours:

Monday to Friday (except public holidays)
9:00 a.m. - 5:30 p.m.

By Phone or Fax:

Hotline +852 3191 6222
Fax +852 2560 3565

Please note:

The above information is for reference only. All Insureds (as defined in the General Conditions applicable to the Policy) are to lodge/notify claims in accordance with the General Conditions applicable to the Policy as set out in the Policy wording and subsequent endorsement(s), if any.

Chubb reserves the right to request the Policyholder (as defined in the General Conditions applicable to the Policy) or the Insured Person (as defined in the General Conditions applicable to the Policy) for any other information or documents which are not specified above, if necessary