Welcome to Chubb Claim Centre

Chubb has developed an easy-to-use Chubb Claim Centre* as a self-service claims platform. If you have purchased insurance from our partners or ecommerce websites, you are able to access the Chubb Claim Centre to make your claim.

The two main advantages of doing so are:

  1. You can submit your claim anytime, anywhere and using any device
  2. You enjoy the convenience of making the claim at your own pace.

You are able to make a claim for the following coverage: 

  1. Personal Injury / Sickness (including Broken Bones and Accident Income Disability claim types)
  2. Hospital Income / Hospital Cash
  3. Medical Reimbursement
  4. Accidental Death
  5. Dismemberment / Permanent Disablement
  6. Life Event
  7. Travel (including Liability and Car Rental)
  8. Critical Illness
  9. Unemployment
  10. Price Protection
  11. 45 Days Cover
  12. Return Guarantee
  13. Extended Warranty

If none of the above applies to your claim, please download the form HERE for offline submission.

If you face any technical difficulties in making your claim, please call our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays). 

- Hong Kong: 3191 6238, 9am to 5.30pm (AMEX)
- Hong Kong: 3191 6222, 9am to 5.30pm (General)

Alternatively, you are able to submit a claim by mail or email by downloading the claim forms.

*Note: 

- For English submission only.
- This online system does not apply to Federal Insurance Company Hong Kong Branch’s (FIC) policyholders, please contact +852 3191 6800 for claims information.    


Frequently Asked Questions (FAQS)

To assist you further, please refer to the FAQs below: 

1. How can claims be made?

Claims can be made online by policyholders using various devices such as desktops, laptops, tablets, smart phones. The technical requirements for the devices are as follows:

 Devices 

Technical Requirements

Desktops/laptops

  • Internet Explorer v9.0
  • Google Chrome v45.0
  • Firefox v40.0.3
  • Safari (MAC) 8.0.8 / (Windows) 5.1.7

Tablets

IOS 9.0 and Android
 Smart phones

IOS 9.0 and Android 

2. What can policyholders do if they miss downloading a form during the online claims process and the claim has been submitted?  

The policyholder can:

(a) Access our corporate websites to download the forms:

- Hong Kong: Making a claim

(b) Contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows:

- Hong Kong: 3191 6238, 9am to 5.30pm (AMEX)
- Hong Kong: 3191 6222, 9am to 5.30pm (General)

3. What can policyholders expect after submitting a claim online? 

The policyholder making the claim on the Customer Service Portal will receive the following acknowledgments: 

(a) An e-mail thanking the customer for submitting the claim that will contain:

- The claim number

- The read-only document produced with the questions/answers from the portal

- A list of any required documentation not provided

- A list of documents to be resubmitted because they contain a virus and/or when clarification is required

- Chubb Contact information.

(b) An SMS acknowledgement with the claim number & Chubb contact information (when a mobile number is provided).

4. How can policyholders review their claims online after submission?

Policyholders will not be able to view their claims online once they’ve been submitted.  They will need to contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows:

- Hong Kong: 3191 6238, 9am to 5.30pm (AMEX)
- Hong Kong: 3191 6222, 9am to 5.30pm (General)

5. Can policyholders amend their claims online after submission? If yes, how can they do so?

They cannot amend their claims once submitted but are given the option to edit the information before they submit their claim.  If any amendments are required after submission, they will need to contact our customer service hotline which is operational during office hours, Monday to Friday (excluding Public Holidays), as follows: 

- Hong Kong: 3191 6238, 9am to 5.30pm (AMEX)
- Hong Kong: 3191 6222, 9am to 5.30pm (General)

6. Is there a limitation as to the size of documents to be uploaded by the policyholder?

Where we have the function for policyholders to upload a document, the maximum document size will be indicated on the portal. Generally, it is up to20.0 MB.

7. Apart from English characters, can I input Chinese or other language characters when making a claim online?  

No, the Customer Service Portal support English characters ONLY, please input English when making the claims online.

8. Can I make a claim online if more thn one claimant is involved?  

Yes, you can, up to four (4) claimants can be filed online.

9. How soon will the policyholder hear back from Chubb about the processing status of their claim?  

After acknowledgement of the claim, it may take up to ten (10) working days for the policyholder to receive a notification that his/her claim has been accepted or rejected provided all necessary supporting documents have been received.

10. If a policyholder faces difficulties submitting a claim online, what are the alternative ways for claims submission?

The alternative ways are:

By Mail:

Chubb Insurance Hong Kong Limited
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai, Hong Kong

By Email: A&HClaims.HK@chubb.com