Chubb General Insurance Customer Service

Claims Information for Chubb

The promise of financial safety and security is the very essence of what Chubb in Hong Kong is about. We will be here whenever you, your businesses or family need us. If you wish to make a claim, you can download the appropriate claim form in the Resources section.

Claims for Individuals & Families

If you purchased the coverage via an agent or broker, you may submit your claims to them. Otherwise, you may submit your claims via one of the below methods. To ensure prompt processing of your claims, it’s important that you submit to us a completed claim form, together with the required supporting documents:

By Online Submission (recommended)
Chubb Claims Centre (for lodging a claim for Accident, Medical or Travel related policies)

By Post:
Claims Department
Chubb Insurance Hong Kong Limited
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai, Hong Kong

By Fax:
+852 2560 3565

By Email:

Type of Policy Email address
Accident, Medical & Travel Insurance A&HClaims.HK@chubb.com
Home Insurance IPTClaims.HK@chubb.com

Contact Chubb’s Customer Service Centre:
Alternatively, you may also contact our Customer Service Centre at the above address or through the following channels during office hours (Monday to Friday 9:00am to 5:30pm, except public holidays):

Email: Inquiries.HK@chubb.com
Hotline: +852 3191 6222
Fax: +852 2560 3565

Claims for Businesses

If you purchased the coverage via an agent or broker, you may submit your claims to them. Otherwise, you may submit your claims via one of the below methods. To ensure prompt processing of your claims, it’s important that you submit to us a completed claim form, together with the required supporting documents:

By Online Submission (recommended)
Chubb Claims Centre (for lodging a claim for Group Accident or Business Travel related policies)

By Post:
Claims Department
Chubb Insurance Hong Kong Limited
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai, Hong Kong

By Fax:
+852 2560 3565

By Email:

Type of Policy Email Address
Group Accident & Business Travel A&HClaims.HK@chubb.com
Casualty CasualtyClaims.HK@chubb.com
Employees' Compensation ECClaims.HK@chubb.com
Environmental Impairment Liability CasualtyClaims.HK@chubb.com
Financial Lines FinLinesClaims.HK@chubb.com
Industry Practices CISClaims.HK@chubb.com
Marine MarineClaims.HK@chubb.com
Personal & Business Insurance IPTClaims.HK@chubb.com
Property & Technical Lines PropertyClaims.HK@chubb.com

Please note:
The above information is for reference only. All Insureds (as defined in the General Conditions applicable to the Policy) are to lodge/notify claims in accordance with the General Conditions applicable to the Policy as set out in the Policy wording and subsequent endorsement(s), if any.

Chubb reserves the right to request the Policyholder (as defined in the General Conditions applicable to the Policy) or the Insured Person (as defined in the General Conditions applicable to the Policy) for any other information or documents which are not specified above, if necessary.