Privacy Statement

Chubb Insurance Australia Limited (Chubb) is committed to protecting your privacy. This document provides you with an overview of how we handle your personal information.

Personal Information Handling Practices

Collection, Use and Disclosure

We collect your personal information (which may include sensitive information) when you are applying for, changing or renewing an insurance policy with us or when we are processing a claim in order to help us properly administrate your insurance proposal, policy or claim.

Personal information may be obtained by us directly from you or via a third party such as your insurance intermediary or employer (e.g. in the case of a group insurance policy).
When information is provided to us via a third party we use that information on the basis that you have consented or would reasonably expect us to collect your personal information in this way and we take reasonable steps to ensure that you have been made aware of how we handle your personal information.  

The primary purpose for our collection and use of your personal information is to enable us to provide insurance services to you.  Sometimes, we may use your personal information for our marketing campaigns, in relation to new products, services or information that may be of interest to you.  

We may disclose the information we collect to third parties, including service providers engaged by us to carry out certain business activities on our behalf (such as assessors and call centres in Australia).  In some circumstances, in order to provide our services to you, we may need to transfer personal information to other entities within the Chubb group of companies (such as the regional head offices of Chubb located in Singapore, UK or USA), or third parties with whom we or those other Chubb Group entities have sub-contracted to provide a specific service for us, which may be located outside of Australia (such as in the Philippines or USA).  Please note that no personal information is disclosed by us to any overseas entity for marketing purposes.

In all instances where personal information may be disclosed overseas, in addition to any local data privacy laws, we have measures in place to ensure that those parties hold and use that information in accordance with the consent you have provided and in accordance with our obligations to you under the Privacy Act 1988 (Cth).

Your Choices

In dealing with us, you agree to us using and disclosing your personal information as set out in this statement and our Privacy Policy.  This consent remains valid unless you alter or revoke it by giving written notice to our Privacy Officer.  However, should you choose to withdraw your consent it is important for you to understand that this may mean we may not be able to provide you or your organisation with insurance or to respond to any claim.


How to Contact Us

If you’d like a copy of your personal information, or wish to correct or update it, please contact our customer relations team on 1800 815 675 or email CustomerService.AUNZ@chubb.com.
If you have a complaint or would like more information about how we manage your personal information, please review our Privacy Policy for more details, or contact:

Privacy Officer
Chubb Insurance Australia Limited
GPO Box 4907
Sydney NSW 2001
O +61 2 9335 3200
E Privacy.AU@chubb.com.


Personal Information Request

To request access to, update or correct your personal information held by Chubb, please complete this Personal Information Request Form

Where your request concerns Chubb Insurance Australia Limited please return the form to:
E: CustomerService.AUNZ@chubb.com
F: + 61 2 9335 3467
M: Chubb Insurance Australia Limited, A Chubb Company, GPO Box 4907, Sydney NSW 2001

Where your request concerns Combined Insurance business please return the form to:
E: customer@combined.com.au
F: + 61 2 9922 2096
M: Combined Insurance, PO Box 403, North Sydney NSW 2059