Claims for Individuals and Families with Chubb, Australia
 Chubb Customer Service

Claims for Individuals and Families

For your convenience, Chubb has developed an easy-to-use Claim Centre as a self-service claims platform. If you’ve purchased insurance from our partners or e-commerce websites, this is the quickest and most efficient way to lodge your claim with us.

Alternatively, to make a claim for yourself or your family, you can make your claim by following these steps:

  1. Download the relevant claim form below
  2. Attach your contact details along with the agent’s/broker’s/sponsor’s name, brief details of the claim and relevant quotes/invoices supporting the loss
  3. Post, fax or email the completed form and attachments to:

Chubb Claims
GPO Box 4065
Sydney NSW 2001
Fax: 02 9231 3697
Email:A&HClaims.AU@chubb.com

General Claim Forms

Masterpiece Claims Forms

For Masterpiece claims, please email aus.propertyclaims@chubb.com

For Masterpiece Signature claims, please email aus.signatureclaims@chubb.com

Emergency after hours claims service for Masterpiece: 1800 726 226.

AMEX Claim Forms

Hardship Form

Please complete the Financial Hardship Application Form to notify us of a hardship situation.